Faq Group

Guests FAQs

How does the process of booking our rental apartments in EV Apartments & Villas work?

How does the process of booking our rental apartments in EV Apartments & Villas work?

The booking process is simple and fast with EV Aparments & Villas, and it should always be done via the web or the portals where our properties are listed.When EV Apartments & Villas confirms the apartment availability (if the booking was processed via our website), the customer must prepay 25% by credit card or bank…

Do I have to pay a deposit for the apartment?

Do I have to pay a deposit for the apartment?

Yes, a deposit should be paid upon arrival at the apartment in Istanbul or Antalya. The minimum amount is 200 Euros, but it depends on the selected apartment. Please see the deposit amount assigned to your apartment.

How do I cancel my booking?

How do I cancel my booking?

Bookings canceled at least 30 days before the start of the stay the guest will receive a 100% refund. Bookings canceled at least 14 days before the start of the stay the guest will receive a 50% refund. Cancellations must be made by 12:00 PM (Turkey Time) on the appropriate day. 

What happens if I break something?

What happens if I break something?

We request you to contact EV Apartments & Villas as soon as possible if something has been broken by accident, so we can fix or change the object and to decide if the bill should be footed.